Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, PayPal, and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, and Monero.

Question 2

Do you offer a money-back guarantee?

Accepted Answer

Yes. All hosting plans come with a 30-day money-back guarantee. If you are not satisfied, contact support for a full refund.

Question 3

Can I switch between monthly and annual billing?

Accepted Answer

Absolutely. You can change your billing cycle at any time from your dashboard, and annual billing saves you up to 20%.

Question 4

How fast is provisioning?

Accepted Answer

Web hosting and VPS plans are provisioned instantly. Dedicated servers are typically ready within a few hours.

Question 5

Do you provide free website migration?

Accepted Answer

Yes. Our team will migrate your existing website to HostSave for free with zero downtime.

Question 6

What is your uptime guarantee?

Accepted Answer

Every plan is backed by a 99.99% uptime SLA, supported by redundant power, networking, and hardware in all data centers.

Question 7

Can I transfer my existing domain?

Accepted Answer

Yes. Transferring a domain to HostSave is simple and includes a one-year extension on most TLDs.

Question 8

Do you offer free domain privacy?

Accepted Answer

WHOIS privacy protection is included free with every domain registration to keep your personal details hidden.

Question 9

Is support really available 24/7?

Accepted Answer

Yes. Our engineers are available around the clock via live chat and the ticketing system, every day of the year.

Question 10

Do you require identity verification (KYC)?

Accepted Answer

No. We are a privacy-focused host and do not require invasive identity verification to sign up and deploy.

Frequently Asked Questions

Billing